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You can book online or directly at one of our airport counters. Then, you have two options:

– Drop off your luggage at the SafeBag counter at the airport
– Or leave it at your hotel reception, where it will be collected by our team

Your luggage is then securely transported to the destination of your choice — hotel or airport.

There’s nothing you need to manage. Everything is handled by the hotel staff or the SafeBag service center. You don’t need to wait for the delivery.
You’ll receive an email notification with a real-time tracking link and be informed as soon as your luggage is delivered.

A simple, seamless, and stress-free service so you can travel with peace of mind.

How does hotel luggage drop-off work?

The hotel will provide you with tags to fill out, where you must indicate your name, phone number, and destination airport terminal. Each piece of luggage must have its own tag. Once the tags are completed and attached to your luggage, simply leave them at the hotel reception. Our staff will then collect the bags directly from the reception.

Do I need to be present when the luggage is picked up?

No. Once your luggage is left at the reception, our driver will collect it during the scheduled round from the hotel staff. Your presence is not required. However, please make sure to inform the hotel staff of our upcoming pickup.

Can I leave my luggage at the hotel without a transport booking?

No. If no booking has been made—neither by you nor by the hotel—our driver will not stop, assuming there is no luggage to collect.

How long before my flight should I drop off my luggage?

Your luggage must be dropped off at the hotel reception no later than the time specified during your booking.

Pickup times are fixed and cannot be changed. It is therefore essential to strictly respect the latest drop-off time at the hotel reception.

Any delay could compromise the pickup and timely delivery of your luggage to the airport.

Where should I drop off my luggage at the airport?
You must drop off your luggage at one of the SafeBag counters located in Terminals 1 and 2 at Nice Airport.

What happens after my luggage is picked up?
Once your luggage is collected, you’ll receive a confirmation email including a tracking number. This number allows you to track your luggage in real time until it reaches its final destination.

Is my luggage transported immediately after drop-off?
It depends on the drop-off time. Your luggage may be transported immediately or temporarily stored (free of charge) in a secure facility before being delivered to the designated address.

Can i track my luggage in real time ?

Yes ! As soon as your luggage is picked up, you'll receive a real-time tracking link by email.

Where can i collect my luggage at the airport ?

You can collect your luggage directly at the SAFE BAG service center counter in the designated terminal.

What happens if i don't pick up my luggage immediatly after the delivery ?

If your luggage remains at the SAFE BAG service center more than 90minutes after delivery notification, additionnal storage fees will apply and must be paid at the counter before collection.

Your luggage is automatically covered by our insurance in the event of loss, theft, or damage occurring under the responsibility of Hotel Bagage Service (Bagizy).
Compensation can be provided up to €4,000 per bag, excluding undeclared valuables.