In an increasingly competitive hotel market, differentiation is a priority for attracting and retaining customers.
Beyond the usual standards (cleanliness, bedding, location), it's now smart complementary services that make the difference.
Among these, a service still too underutilized can become a real driver of satisfaction and added value: luggage transport between the airport and the hotel.
🎯 A Concrete Challenge for Travelers
Check-out at 11 AM, flight at 8 PM.
Arrival at 9 AM, room available at 3 PM.
In these two common situations, guests find themselves having to manage their suitcases for several hours, which can ruin a good part of their day.
➡️ Smooth, secure, and connected luggage transport allows them to:
Travel without constraints.
Enjoy their time immediately or until the last minute.
Avoid returning to the hotel at the end of the day.
This means added comfort... and a better overall experience.
📈 Why This is an Opportunity for Hotels
🔼 Competitive Differentiation Few establishments offer this type of service. By integrating it, you immediately stand out in search engines and on booking platforms.
⭐ Better Online Ratings Customers value services that simplify their lives. The result: increased satisfaction, better reviews, and thus greater visibility on Booking, Google, or TripAdvisor.
📞 Fewer Front Desk Requests Fewer guests asking to store their luggage means a lighter, more efficient, and less saturated front desk.
💬 Value in Your Sales Pitch Luggage transport becomes a marketing advantage in your direct communication, on your website, in your brochures, or in your pre-stay messages.
🚀 A Turnkey Solution with Bagizy
Bagizy allows hotels to offer this service without specific infrastructure or complex management. The establishment simply acts as a drop-off or collection point.
The advantages:
✔️ Direct luggage pick-up at reception. ✔️ Delivery to the airport or vice-versa. ✔️ Real-time tracking for the customer. ✔️ Insurance included up to €4,000. ✔️ 7/7 customer support. ✔️ Online payment or at the airport counter.
No inventory, no equipment, no stress.
🧳 A Useful Service for All Types of Travelers
👨👩👧 Families with children
🧑💼 Business travelers in a hurry
👵 Seniors seeking more comfort
🌎 Tourists on a layover
🚢 Cruise passengers
All these profiles are very sensitive to managing their luggage and willing to pay for this convenience.
🤝 How Does it Work for the Hotel?
The customer books online or at the airport.
The hotel receives the luggage or hands it over to the Bagizy driver.
Bagizy handles everything: transport, notification, tracking.
The customer is notified as soon as their luggage is delivered.
🎯 The hotel has nothing to manage except to inform the customer of the procedure.
✨ In Summary
Offering a luggage transport service means:
✅ Improving the customer experience. ✅ Gaining operational fluidity. ✅ Boosting your online reputation. ✅ Providing a real competitive advantage.
And all this without internal cost or management thanks to a solution like Bagizy.
